Works Categories: Precision Communication Toolset

Conversation Tracker

Every conversation is an opportunity to practice. Whenever you engage in a customer conversation, use the Conversation Tracker to make note of your performance and progress. We suggest saving and/or printing this worksheet for ongoing use to continue improving your confidence and skills. Download: Conversation Tracker

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Stairway to YES

Imagine how your conversation could go. Using your Precision Communication skills, match your responses to the questions, comments, and objections you expect from your customer. Not sure where to start? Look back … Review your Trifecta. Your target YES is probably in the GOAL column, and you’re likely to find

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Conversation Trifecta

Get focused with the Conversation Trifecta. The Conversation Trifecta is built on three questions that will help you narrow your focus to find one right story for this customer, in this situation, in this moment. The DETAILS section asks is a place for you to summarize the connections you discovered with

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Questions

Questions create conversations. Asking the right questions—and listening carefully to the customer’s questions—helps you gain a more complete picture AND build a relationship. So, your next task is to generate a list of questions you and your customer might ask. You’ll use this worksheet to list all the questions this customer

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Magic Football

Make creative connections. Our Magic Football exercise is a practical, visual way to organize your thoughts and prepare for a conversation. Just a few minutes of focused thought can be enough to organize your ideas and maybe even surprise yourself with a new angle on a conversation. When you fully

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Customer Profile

Know your target customer. Your first task in the Precision Communication program is to complete the Customer Profile. This is where you’ll think about an individual who represents an opportunities for you to engage in a persuasive business conversation. Download: Customer Profile

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